At Silencecraftco, accessible via www.silencecraftco.com, protecting your personal data is a priority. This Privacy Policy details the types of personal information collected, how it is processed, stored, and protected, and the statutory rights available to clients and website users across Europe in accordance with the General Data Protection Regulation (EU GDPR) and applicable national data protection legislation.
- Data Controller Details
The data controller responsible for processing your personal information on this website is:
Brand Name: Silencecraftco
Website: www.silencecraftco.com
Company Address: XXX
Telephone: XXX
Email: suite@silencecraftco.com
For all enquiries regarding data protection, access requests, or regulatory queries, please contact us at suite@silencecraftco.com.
- Information Collected and Processing Purposes
We collect and process personal data necessary for delivering customized acoustic evaluation, noise reduction scheme development, and sound insulation engineering services.
A. Initial Enquiries & Custom Quotation Requests
When requesting a quotation or contacting our team for bespoke engineering assessments:
Data Types Collected: Full name, business or personal address, email address, telephone number, premises specifications, noise profile measurements, and project requirements provided directly by the user.
Purpose: Communicating project specifications, conducting acoustic evaluations, providing tailored cost estimates, and arranging initial consultations.
Legal Basis: Article 6(1)(b) GDPR (Processing necessary for the performance of a contract or in order to take steps prior to entering into a contract).
B. Service Fulfillment & Milestone Billing
Upon confirmation of a custom acoustic project and acceptance of the preliminary quotation:
Data Types Collected: Billing details, contact identity verification, project site installation address, custom milestone payment records (initial deposit and final balance payments), and formal transaction documentation.
Purpose: Managing customer orders, issuing stage invoices, processing deposit and balance transactions, and performing on-site insulation installation or engineering execution.
Legal Basis: Article 6(1)(b) GDPR (Contract performance) and Article 6(1)(c) GDPR (Compliance with statutory legal and tax obligations).
C. Technical Data & Server Logs
When accessing www.silencecraftco.com:
Data Types Collected: IP address, browser type, operating system, referrer URL, date and time of visit, and session duration.
Purpose: Ensuring operational integrity, connection stability, system maintenance, and legal defense against cybersecurity threats.
Legal Basis: Article 6(1)(f) GDPR (Legitimate business interest in ensuring system availability and network security).
- Payment Processing & Financial Record Retention
To process milestone transactions (deposit and final balance payments) securely, billing details are handled directly through authorized merchant financial institutions.
We do not store full credit card numbers, CVVs, or payment card security codes on our internal web servers.
Transaction metadata, including invoice numbers, service amounts, and timestamp details, are retained to fulfill statutory commercial retainers and German tax law record-keeping mandates (pursuant to § 147 AO / § 257 HGB).
- Data Storage, Retention, and Transfer
Storage Location: Personal data is stored on secure servers located within the European Economic Area (EEA).
Retention Duration: Personal data collected during initial enquiries or active project implementations is retained only for as long as necessary to complete the agreed acoustic engineering project, fulfill ongoing customer support duties, or satisfy statutory commercial retaining periods (up to 10 years for accounting documents under applicable European tax rules).
Cross-Border Transfers: We do not sell, lease, or transfer personal data to unauthorized third parties or entities outside the European Economic Area without appropriate legal safeguards (such as standard contractual clauses) in place.
- Technical Data Security
We deploy appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or manipulation. These precautions include encrypted transmission protocols (TLS/SSL) for web communication and restricted access authorizations for internal client records.
While continuous administrative measures are maintained to defend personal records, transmission across public communications networks involves baseline technical constraints inherent to digital infrastructure.
- User Rights Under EU GDPR
Under the European General Data Protection Regulation, website users and clients possess the following statutory rights regarding their personal records:
Right of Access (Article 15 GDPR): Request formal confirmation as to whether your personal data is processed and obtain a copy of such data.
Right to Rectification (Article 16 GDPR): Request the immediate correction of inaccurate or incomplete personal records.
Right to Erasure / “Right to be Forgotten” (Article 17 GDPR): Request the deletion of stored personal data, provided processing is no longer required or permitted by commercial retention laws.
Right to Restriction of Processing (Article 18 GDPR): Request the restriction of data processing under specific statutory conditions.
Right to Data Portability (Article 20 GDPR): Receive personal data provided to us in a structured, standard, and machine-readable format.
Right to Object (Article 21 GDPR): Object to data processing based on legitimate interests at any time, on grounds relating to your specific situation.
Right to Lodge a Complaint: File a grievance with a competent European Data Protection Supervisory Authority (for Germany, the relevant State Data Protection Inspectorate or the BfDI) if you believe your data processing violates privacy standards.
To exercise any of these rights, submit a direct written request to suite@silencecraftco.com.
- Cookies and Site Management
Our website utilizes essential functional cookies necessary for page navigation, session management, and basic portal operations.
Essential Cookies: Required for basic navigation and function. These do not gather marketing or advertising profiles.
Non-Essential Technologies: Any optional analytical or performance tracking modules require explicit user consent via an interactive consent banner before activation, in compliance with European privacy standards and German telecommunication legislation.
Users can manage or disable cookie settings directly through browser preferences at any time.
- Updates to This Privacy Policy
We reserve the right to amend this Privacy Policy as necessary to maintain alignment with legal updates, regulatory guidance, or operational adjustments. The latest active revision date displayed at the top of this document indicates when changes were made.