- General Provisions & Business Identity
These Terms of Service (“Terms”) govern the provision of custom acoustic reduction and sound insulation project design services (“Services”) provided by Silencecraftco (“Company”, “we”, “us”, or “our”).
Brand Name: Silencecraftco
Website: www.silencecraftco.com
Email: suite@silencecraftco.com
Address: XXX
Telephone: XXX
By requesting a quote, submitting an evaluation form, or engaging our Services, you (“Client”, “Customer”) agree to be bound by these Terms.
- Scope of Services & Engagement Process
Silencecraftco offers tailored acoustic engineering assessment and structural insulation design plans.
Quote Request & Initial Assessment: The Client submits project specifications via our website enquiry forms. We evaluate the project scope based on information provided by the Client.
Quotation & Proposal: A customized service proposal and price quote will be issued to the Client outlining the project milestones and fees.
Contract Formation: A binding agreement is formed once the Client accepts the written quote and pays the required non-refundable initial deposit.
Final Deliverable & Final Payment: Upon completion of the bespoke design documentation, the Client shall pay the remaining balance. Final project deliverables will be transferred upon receipt of full payment.
- Pricing & Payment Terms
Currency & Fees: All prices are quoted in Euros (€) unless stated otherwise.
Deposit: A initial deposit is required prior to commencing any project assessment or design work. This deposit covers upfront resource allocation and preliminary technical analysis.
Final Balance: The remaining balance is due immediately upon presentation of the completed project plan and prior to final asset delivery.
Accepted Payment Methods: Payments may be processed via secure online electronic payment methods made available at checkout.
- Client Obligations & Submissions
The accuracy of our custom project designs depends on the spatial information, measurements, and project parameters supplied by the Client. The Client agrees to provide true, current, and complete details. Silencecraftco bears no liability for project variations resulting from inaccurate or incomplete information supplied by the Client. - Right of Withdrawal (Cancellation Policy)
For Consumers (B2C within the EU): Under EU consumer legislation, consumers generally have a 14-day statutory right of withdrawal.
Exclusion for Bespoke Services: In accordance with statutory exceptions for customized services (Section 312g (2) No. 1 BGB / Directive 2011/83/EU), the statutory right of withdrawal does not apply to contracts for the supply of goods or custom services made to the consumer’s specifications or clearly personalized.
By agreeing to these Terms and requesting commencement of custom design work prior to the expiration of any general statutory period, the Client expressly acknowledges and consents that performance has begun and that the right of withdrawal is forfeited once the deposit is processed and performance initiates.
- Intellectual Property Rights
All original blueprints, spatial analysis documentation, project reports, and structural designs created by Silencecraftco remain the exclusive intellectual property of Silencecraftco. Upon full payment of all outstanding fees, the Client receives a non-exclusive, non-transferable license to implement the final design plan for the designated project site. - Limitation of Liability
Silencecraftco is liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health, in accordance with applicable statutory provisions.
In cases of slight negligence, Silencecraftco shall only be liable for breach of a material contractual obligation (essential obligation required for proper performance of the agreement). Liability for slight negligence shall be limited to foreseeable damages typical for this type of agreement at the time of contract execution.
To the extent permitted by law, indirect or consequential damages are excluded.
- Data Protection & Privacy
We process personal data strictly in compliance with the General Data Protection Regulation (GDPR) and local European data protection laws. Details regarding our data collection and processing practices are outlined in our dedicated Privacy Policy. - Applicable Law & Jurisdiction
These Terms and all disputes arising out of or in connection with our Services shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law principles and the UN Convention on Contracts for the International Sale of Goods (CISG).
If the Client is a commercial entity (merchant) or resides outside the European Union, the exclusive venue for all disputes shall be the courts located at our registered corporate seat in Germany.
- Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.